IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

RENAY BUTLER INC ("we," "us," or "our") does not share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

1. Information We Collect

We collect the following types of information:

Personal Information:
• Name, email address, phone number, physical address
• Payment information when you make a purchase or request a quote
• Opt-in records and timestamps for all communication channels (SMS, email, etc.)

Non-Personal Information:
• IP address, browser type, device information
• Website usage patterns and analytics
• Cookies and similar technologies

Customer Communication:
• Records of inquiries and service requests
• Appointment details and preferences
• Service history and feedback

2. How We Use Your Information

We use collected data for:

• Providing and improving our services
• Processing transactions and payments
• Communicating with you about your inquiries, appointments, and promotions
• Enhancing website functionality and user experience
• Ensuring security and fraud prevention
• Maintaining records of your communication preferences and consent

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.

Opt-In & Consent:
• You will only receive messages if you have explicitly opted in
• We maintain timestamped records of all opt-in actions
• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

Opt-Out Instructions:
• Reply “STOP” at any time to cancel SMS messages
• You will receive a final confirmation message
• No further messages will be sent unless you re-opt in
• All opt-out requests are processed immediately

Message Frequency & Content:
• Message frequency varies based on your interactions with our business
• Messages are directly related to services you request
• No promotional content is sent without specific consent

Help & Support:
• Reply “HELP” for assistance or contact us at [email protected]
• Customer support is available during regular business hours

Carrier Information:
• Standard message and data rates may apply
• Carriers are not liable for delayed or undelivered messages
• Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors supporting services (such as customer service) is permitted. SMS opt-in data and consent will never be shared with third parties except as required to deliver SMS services.

We implement strict safeguards to protect SMS opt-in information and consent records.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information.

We may share information with:

Service Providers:
• Vendors assisting with operations (payment processing, scheduling, SMS delivery)
• All providers are contractually required to maintain confidentiality and security

Legal Compliance:
• When required by law, court order, or legal process
• To protect rights, safety, or prevent fraud

Business Transfers:
• In mergers, acquisitions, or asset sales
• Data remains protected under this policy

SMS opt-in data and consent are excluded from sharing except with SMS delivery providers.

5. Data Security

We use reasonable security measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure access controls
• Regular system monitoring and updates
• Employee privacy training
• Breach response procedures
• Backup and recovery systems

No system is 100% secure, but we follow industry-standard protections.

6. Cookies & Tracking Technologies

We use cookies to:

• Analyze website traffic
• Remember user preferences
• Improve site functionality
• Measure performance

You can disable cookies in your browser settings, though some features may not function properly.

7. Your Rights & Choices

You have the right to:

• Access, update, or delete your information
• Opt out of marketing emails (unsubscribe link)
• Opt out of SMS (reply “STOP”)
• Request data processing details
• Withdraw consent anytime
• File a complaint with a regulatory authority

To exercise these rights, contact us using the details in Section 10.

8. Third-Party Links

Our website may include links to third-party sites. We are not responsible for their privacy practices. This policy applies only to Renay Butler 's Account.

9. Changes to This Privacy Policy

We may update this policy from time to time. Updates will be posted on our website with a revised effective date. Significant changes may be communicated via email or site notice.

10. Contact Us

RENAY BUTLER INC
Phone: +1 301-679-7788
Email: [email protected]
Website: https://go.renaybutler.com

By using our website and services, you consent to this Privacy Policy.